5-Year Guarantee & Warranty

At Snooze.co.uk, we take great pride in the quality of our handcrafted beds and mattresses.
Every product is manufactured using premium materials and is thoroughly inspected before
leaving our workshop.

Our warranty periods begin on the date of delivery. If you believe your bed or mattress has
developed a fault, please contact our Customer Care Team. We will assess every claim fairly
and, where necessary, arrange an inspection to determine the cause of the issue.

What's Covered

 

Our 5-Year Warranty covers manufacturing defects arising from faulty materials or workmanship under normal domestic use.

If, within five years of delivery, your bed or mattress is found to have developed a manufacturing defect, Snooze.co.uk will, at its sole discretion, repair or replace the affected product at no charge.

This warranty applies to standard Snooze.co.uk beds and mattresses. Clearance, ex-display, or products sold separately (bed only or mattress only) may not be covered where they have been used with an unsuitable or incompatible base or mattress.

Warranty Conditions

 

To remain valid, the following conditions must be met:

  • The product must be used solely in a private domestic residential property.
  • Beds must be assembled either by Snooze.co.uk or by a suitably competent person in accordance with our assembly instructions.
  • The bed must be installed correctly on a firm, stable and level floor. Damage or faults resulting from uneven, unstable or unsuitable flooring are not covered.
  • The mattress and bed must be used together in a manner for which they were designed.
  • The product must be properly cared for and maintained in accordance with our care
    instructions.

What's Not Covered

 

This warranty does not cover:

  • Normal wear and tear, including the natural softening of upholstery or mattresses over time.
  • Cosmetic changes that do not affect the performance or structural integrity of the product.
  • Accidental damage after delivery.
  • Damage caused by misuse, abuse, neglect or improper care.
  • Damage caused by jumping, standing or excessive weight loading on the bed.
  • Damage resulting from incorrect assembly or installation by anyone other than Snooze.co.uk or a competent installer.
  • Damage resulting from the bed being installed on an uneven, unstable or unsuitable floor.
  • Damage caused by bending or folding a mattress in a way that damages its springs or internal construction.
  • Soiling, staining, burns, tears, cuts, pet damage or damage caused by liquids.
  • Products that have been infested with insects or pests.
  • Any product that has been used by pets. Where pets have used or soiled the product, the warranty will be deemed void.
  • Damage resulting from modifications or alterations made after delivery.
  • Damage resulting from moving or dismantling the product after installation.
  • Issues arising from customer-supplied components or accessories.

Commercial Use

 

This warranty applies only to private domestic use.

It does not apply to products used in any commercial, business or rental environment, including but not limited to:

  • Hotels
  • Guest houses
  • Hostels
  • Student accommodation
  • Universities
  • Colleges
  • Care homes
  • Airbnb or holiday lets
  • Serviced apartments
  • Houses in Multiple Occupation (HMOs)
  • Buy-to-let or other rental properties where the product is provided for tenant use
  • Any other commercial or shared accommodation

Warranty Investigations

 

Every warranty claim is individually investigated.

Where necessary, Snooze.co.uk may inspect the product either in person or by requesting photographs or videos before determining whether the issue is covered under this warranty.

If our inspection concludes that the damage has resulted from accidental damage, misuse, neglect, improper installation, normal wear and tear or any circumstance excluded within these terms, the warranty claim may be declined.

Replacement Parts & Repairs

 

Where possible, Snooze.co.uk will repair the affected component rather than replace the entire product.

Where repair is not practical, we may replace the affected item or offer an alternative product of similar specification and value.

Although every reasonable effort will be made to match fabrics, materials and colours, exact matches cannot always be guaranteed due to manufacturing changes and dye variations.

If you choose an upgraded replacement product, you will be responsible for paying any price difference.

Transfer of Warranty

 

This warranty is provided exclusively to the original purchaser.

It is not transferable to another person or another property.

If ownership of the product or the property changes, the warranty will automatically end unless Snooze.co.uk has been notified in writing before the transfer and has provided written approval confirming that the warranty will continue.

Proof of purchase will be required for all warranty claims.

Previous Warranty Periods

 

  • Purchases made on or after 12 September 2023 are covered by our 5-Year Warranty.
  • Purchases made between 13 March 2022 and 11 September 2023 are covered by our 3-Year Warranty.
  • Purchases made before 13 March 2022 are covered by our 1-Year Warranty

Your Consumer Rights

 

This warranty is offered in addition to your statutory consumer rights and does not affect those rights under applicable consumer protection legislation.

Snooze.co.uk will always honour its legal obligations and treat every warranty claim fairly and reasonably.